Refund Policy
LaneCaptain Season is a one-time digital service purchase that activates one team for 36 league weeks.
Effective August 29, 2026All sales are final
LaneCaptain does not offer refunds or exchanges after a season purchase is completed, except where required by law or where LaneCaptain confirms a duplicate or incorrect charge.
Billing or activation problems
If you were charged more than once, charged the wrong amount, do not recognize a charge, or paid but did not receive season access, contact LaneCaptain promptly from the captain account email. Include the purchase date and Stripe receipt or payment identifier. Never send card numbers or player PINs.
Required or approved refunds
If a refund is required by law or LaneCaptain approves one to correct a billing issue, it will be sent through Stripe to the original payment method. Bank processing times may vary, and refunded season access may be removed.
Free beta access and promotions
Approved beta access is free and does not create a charge, so there is nothing to refund. Any separate promotional price for a paid season is shown in Stripe Checkout before payment and does not change this policy.